Shipping Policy

Shipping Policy

Thank you for shopping with Alyssa and Co. We’re committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing Time

All orders are processed within [1–3 business days] after payment has been confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays. During busy periods, such as sales events or holidays, processing times may be slightly delayed.

If there is a significant delay with your order, we will contact you by email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.

Domestic Shipping

We currently ship to addresses within the USA.

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

International Shipping

We offer international shipping to select countries.

International customers are responsible for any customs duties, taxes, import fees, or other charges that may apply once the order reaches the destination country. These charges are not included in the product price or shipping cost.

Customs delays may occur and are outside of our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available.

Please allow [24–48 hours] for tracking details to update after your order has been shipped.

Lost, Delayed, or Damaged Packages

We are not responsible for shipping delays caused by the carrier, customs, weather, or incorrect shipping information.

If your package is lost or arrives damaged, please contact us at rhodiemacias@icloud.com within 1-2 days of the expected delivery date. We will do our best to assist you with filing a claim or resolving the issue. 

Please keep all packaging and damaged items as proof if a damage claim is required.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If you notice an error in your shipping address, please contact us immediately at rhodiemacias@icloud.com. We cannot guarantee changes can be made after an order has been processed or shipped.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping fees to resend the package.

Undeliverable or Returned Packages

If a package is returned to us because it was undeliverable, unclaimed, or refused, we will contact you to arrange reshipment.

Additional shipping fees may apply. Original shipping fees are non-refundable unless the return was due to an error on our part.

Shipping Restrictions

Some products may be subject to shipping restrictions based on location, carrier rules, or local regulations. If we are unable to ship an item to your location, we will contact you as soon as possible.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Alyssa and Co.
Email: rhodiemacias@icloud.com
Website: https://lovealyssa.myshopify.com