Shipping policy

Shipping Policy – Alyssa and Co

Overview

At Alyssa and Co, we're committed to getting your orders to you quickly and safely. Please review our shipping policy below for important details about delivery times, costs, and procedures.

Shipping Methods & Timeframes

Standard Shipping

Delivery Time: 5–7 business days
Cost: $7.99 (Free on orders over $50)
Coverage: Continental United States

Expedited Shipping

Delivery Time: 2–3 business days
Cost: $12.99
Coverage: Continental United States

Priority Overnight

Delivery Time: 1 business day
Cost: $24.99
Coverage: Select locations

International Shipping

Delivery Time: 10–21 business days
Cost: Calculated at checkout based on destination
Coverage: 50+ countries

Order Processing

All orders are processed within 1–2 business days before shipping. Processing times do not include weekends or holidays. You'll receive a tracking number via email once your order ships.

Shipping Costs

Shipping costs are calculated based on:

Destination address
Shipping method selected
Package weight and dimensions

Costs are displayed before checkout and may vary by location.

Free Shipping

Orders totaling $50 or more qualify for free standard shipping to addresses in the continental United States.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number. Use this number to monitor your package's progress through our carrier's tracking system.

Delivery Issues

Lost Packages

If your package doesn't arrive within the estimated timeframe, contact us with your order number and tracking information. We'll investigate and work with the carrier to locate it.

Damaged Items

Report damaged items within 48 hours of delivery with photos. We'll arrange a replacement or refund.

Undeliverable Addresses

If your package cannot be delivered due to an incorrect or incomplete address, we'll attempt redelivery. Fees for reshipping may apply.

Non-Delivery & Claims

Alyssa and Co is not responsible for packages once they leave our facility. We recommend selecting signature confirmation for high-value orders. All claims must be filed within 30 days of the ship date.

Address Changes

To change your delivery address, contact us immediately after placing your order. Changes cannot be guaranteed once an order enters transit.

International Shipping Notes